About Arsenault

   An Innovative Company        

Leading the Way Since 1979



Click Here to See A Personal Interview With Our Founder
Our company founder Charles Arsenault speaks about how the company came about and how it's grown to become one of the nation's prominent leaders in the field of fleet maintenance management software.

General Information:
Arsenault Associates is a privately held New Jersey corporation which was founded in 1979. The Company is a recognized pioneer and prominent national player in the fleet maintenance management software industry. We point with
pride to the more than 4,000 commercial and government fleets who have chosen Dossier software to control in excess of 600,000 pieces of mobile and fixed assets in almost every industry segment. 

The Company's many years of successful business history is built upon a conservative management style that operates from well defined financial and operating plans against which we benchmark the Company’s progress. We manage the Company under the philosophy that "the customer is everything" and that their interests must be our primary concern. 

Our Vision:
Our vision is to be the leading provider of intuitive fleet asset maintenance management software solutions and related technologies in the surface transportation industry.  

Our Mission:

Our mission is to develop, distribute and support technically superior fleet maintenance management software, technologies and services under the national brand name of Dossier that increases our customer’s profitability by enabling their executives, fleet managers and line staff to reduce and control their mobile and fixed asset’s maintenance and operating costs, extend equipment life cycles, increase productivity, and reduce equipment down time through automation.  

 

Our Strategy:
1.)  Operate the Company with the most experienced executive management team and operating staff. Hire only the best fleet industry application experts, computer software engineers and developers, and customer service specialists who are highly motivated and solely focused on satisfying our customers’ fleet management needs.

2.)  Insure that our family of Dossier software products and technologies have the best ROI and brand name recognition in the fleet software industry by making it the most intuitive, automated, versatile and scalable systems. Reinforce this reputation for excellence by insuring that Dossier solutions are supported and serviced better that any other software product that our customers may own, regardless of application.

3.)  Maintain and build upon our earned national reputation as one of the most trusted names in the industry by being totally committed to our customers through a friendly "whatever it takes - what ever you need" attitude.
 

4.)  Support our position as the industry’s knowledge leader by hiring only nationally recognized fleet consultants who have a minimum of 20 years or more of hands-on fleet management experience, and by playing a visibly active role in appropriate national trade associations boards and committees to educate and guide the fleet industry about technology.

5.)  Continue to be the most often referenced and quoted source of information on the topic of fleet maintenance management software and related technology by being unafraid to share our unique application knowledge and insight with the general public through national trade associations, publications and journals, newsletters, presentations and Internet web sites.
 

Business Data, Numbers, Codes and Registries:

Dunns #: 073598757
Cage Code: 3C6V0
NAICs #:  511210
NIGP #: 920-07
Veteran Owned
Registered Small Business