Services
Great Service Guarantees Results
As our CEO and Founder, Charles Arsenault always says, “A good fleet maintenance program is a lot more than just software.” At Arsenault Associates, we have a comprehensive approach to servicing you as our customer. View our full service offering below to see how we address your needs from the start of your engagement through on-going maintenance service.
Deployment Consulting:
We meet with you to discuss your specific or unique fleet maintenance software requirements, goals and objectives and provide a set of system design and deployment recommendations.
System Configuration:
We setup and configure your Dossier software and technologies to your specific fleet and operational needs.
Data Conversion:
Our technical staff performs an analysis of your current data files to determine if converting your current fleet data files to Dossier is feasible, from both a financial and data integrity viewpoint.
System Integration:
Many companies require that their fleet data flow to other systems like accounting or dispatch to eliminate double data entry. We will meet with you to address these needs and provide an automated data migration flow solution.
Fast Start Services:
We pre-load your new Dossier database by entering your vehicles, parts, vendors and personnel to present you with a ready-to-run program.
Data Entry Services:
For a fleet who has no one to run their Dossier program on a daily basis, we take responsibility for the day-to-day data input of your fleet information while allowing access to your fleet management information via the Internet.
Training:
Training is the key to maximizing your investment in the Dossier software. This is offered on several levels including End-User Training, Fleet Manager Training, Train the Trainer, and Executive Training. Training is available at your site, at our training lab in NJ, over the Internet or at regional training seminars held around the nation.
Support:
The quality of technical support directly relates to the confidence of end users and the overall quality of your program. We offer end user program support by: Email, Toll-free 800 #, On-line via the Internet and through our website’s Knowledge Base.
System Data Auditing:
After using Dossier for some time, we analyze your fleet maintenance software database, its daily operation and workflow, the use of your data, and then make recommendations via a written report to help you optimize and enhance the value of your Dossier program.