Survey
2010 Fleet Maintenance Management Software Survey & Analysis
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The purpose of this national fleet software survey and analysis is to better understand how America’s commercial and governmental fleets have adopted the use of software or modules of software that have been design specifically for the purpose of fleet and equipment asset maintenance management.
No publicly published study of this type has been performed in over ten years when less than 30% of
It is widely considered today that most fleets use maintenance management software to help them manage their operations. While this sounds true, unfortunately this statement is not refined enough to establish whether the software used is specifically designed for the purpose of fleet maintenance management or whether they are using other types of software for this purpose such as Excel, Word, a “make do” module of another program, or are they still using paper and pencil as we have discovered so many fleets still doing.
The difference is that software that has been designed for a specific application has always proven to be substantially more productive in managing that application than using off the shelf generic software or small modules of larger applications that are only lightly designed or modified for this purpose.
Fleet maintenance management software as defined by Arsenault Associates, a recognized pioneer in this field since 1979 with over 4000 fleet customers, is a computer program the operates on any type of computer or over the Internet (SaaS) that was specifically designed for the purpose of managing fleet assets’ maintenance and the supporting functions thereto.
Some of the functions that identify this type of application software include: the ability to document each piece of equipment including detailed specifications and its administration, preventive maintenance scheduling, produce and track repair orders and maintenance histories, monitor asset utilization in miles, hour or days, track parts and labor costs and cost per mile/hour, parts inventory control with auto-reorder, purchase orders and vendor expenditure management, labor management, the ability to identify equipment and parts warranties, equipment downtime and benchmarking are but a few examples. On the other hand, Word is simply a text editor, and Excel is but a calculator.
Additional information gathered will include fleet demographics such as number of vehicles or pieces of equipment operated, the industry in which they operate, the number of locations at which equipment is maintained or stored, number of mechanics & vendors managed. Further survey questions will include the fleet’s level of interest in or whether they actively managing certain more difficult to control areas of fleet operations such as tire management, fuel management, labor productivity, budgeting, equipment life cycling and the like.
Lastly, the survey will try to discover the depth of other technologies that are used, deployed or linked to the fleet’s maintenance shop environment. This would include the likes of automated fuel island systems, on-board computers, GPS/AVL, communication technologies, automated tire management systems, automated parts ordering systems and the like.
In order to attract as many fleet survey participants as possible, Arsenault Associates will provide each fleet who participates (one per fleet please) with their choice of a Dossier logoed pen, mouse pad or large fleet wall calendar.
The survey will be available to the transportation public until November 30, 2010 at which time the data will be in analysis mode. Highlights of the results of the study will be made available to the general publication and distribution shortly thereafter through national trade journals, industry e-newletters and at our web site www.arsenault.com.